Terms & Conditions
The following terms and conditions govern the use of the einvworld (EINV) Access Point services as provided by Datamation Technology (M) Sdn. Bhd. (376857-P), a company incorporated in Malaysia and having its Business office located at 18th Floor, CP Tower, Pusat Dagang Seksyen 16, 46350 Petaling Jaya. Registration with and subsequent use of EINV constitutes your acceptance of these terms and conditions and will be deemed to be an Agreement between you (hereinafter referred to as “Customer”) and Datamation Technology (M) Sdn Bhd. (hereinafter referred to as “Datamation Technology”) for the use of EINV.
1. Registration
Acceptance of registration and subsequent use of EINV is at the sole discretion of Datamation Technology. Customers will be notified of registration acceptance by e-mail and a password will be provided for access to the system. Customers must safeguard the username and password provided and must not share the user credentials outside of their organization. Accounts that are inactive for 12 months or more will be closed and Customer will be charged a reactivation fee to reactivate the account.
2. Ownership
Ownership and intellectual property rights of the EINV internet website inclusive of all its contents belong to Datamation Technology and may not be reproduced, copied, sold or modified without the prior explicit approval in writing from Datamation Technology.
3. License
This Agreement entitles the Customer to a non-exclusive license to use EINV for its internal business purposes only. This license is not transferable and may, at Datamation Technology’s sole discretion, be terminated at any time without prior notice. Customers must not sublicense, sublease, lease, sell, distribute, rent, permit concurrent use or sublicense the usage of EINV. Datamation Technology reserves the right to, at its sole discretion, at any time and without prior notice, terminate or restrict the Customer’s access to the whole or any component of the EINV website and its services. Datamation Technology reserves the right to vary the specifications of the EINV website and/or service from time to time without prior notice to the Customer.
4. Service Availability
EINV is available 24 x 7, except for planned down time for maintenance and updates and upgrades. EINV is an internet based system and the quality of service is therefore dependent in some respects upon third party data communication carriers, internet service providers, and other third parties. It is therefore impossible to guarantee uninterrupted service availability. If such a situation arises, Datamation Technology will take reasonable effort to provide a remedial resolution in the shortest possible time.
5. Customer Support
Our customer support desk is open during office hours, Monday to Friday 9am to 5pm excluding Saturdays, Sundays and Public Holidays. The support is available through Phone, Email, and Ticketing site.
6. Responsibility
The Customer is solely responsible for the contents of the invoice information transmitted to LHDN via EINV. The EINV system will perform checks on the information submitted to validate if the information has been filled in according to LHDN’s requirement prior to transmission to LHDN. If the submitted invoice has passed all validations, a Validated Invoice will be generated together with UUID and QR code. An alert will be sent to both the Customer and the Buyer. However, there is no guarantee whatsoever, explicit or implied, that the validated invoice will be accepted by the Buyer. The Buyer could request for a rejection of the validated invoice, and Customer would cancel, on their own accord or on behalf of the Buyer, the validated Invoice within the 72 hours timeframe through EINV. If the cancellation requested is beyond 72 hours, the Validated Invoice could not be cancelled any more, and the Customer would have to create a Credit Note or Debit Note on EINV and the validation process with LHDN will be initiated
7. Liability
The Customer acknowledges and agrees that:
7.1 Datamation Technology will not be liable for any loss or damage, including but not limited to indirect, incidental, special, consequential or economic loss or loss of profit arising out of or in any way connected with the use or non-use of EINV, its lack of availability or otherwise arising out of the use of the service.
7.2 The Customer is solely responsible for verifying the correctness, accuracy and reliability of all results provided by EINV.
7.3 The Customer undertakes to indemnify and hold Datamation Technology harmless against any liability whatsoever arising from any claim or action made by any third party in connection with or arising out of Customer’s use of EINV and this indemnity shall include, but not be limited to, any legal costs reasonably and properly incurred by Datamation Technology in the defense of any such action or claim.
7.4 The Customer undertakes to indemnify and hold Datamation Technology harmless against any liability whatsoever arising from any breach by the Customer of any provision of this Agreement.
7.5 We serve the rights to update the Terms & Conditions – we will post a notification about the change of terms, and update it on the website. The new T&C will be effective immediately.
7.6 We might contact users from on our portal for various reasons, including support, billing enquiries, marketing updates and newsletters.
8. Subscription, Billing & Payment
Customers are to subscribe to the annual subscription before they could use EINV for the submission of their Invoices. Payment needs to be received in full and in advance before the Customer can submit invoices on EINV. Subscription cannot be shared with another non-registered user. Subscription period will start on the 1st day of the month of when the payment is received. Once subscription begins, payment is not refundable and will continue until the end of the subscription period. Subscription will be auto-renewed for the following period, unless Datamation Technology is informed 3 months in advance for the cancellation of the subscription. The auto-renewal invoice will be sent to the Customer 3 months before the expiry of the current subscription period. Datamation Technology reserves the right to change the subscription prices from time to time. Any changes to the prices, subscription packages, and benefits will take place at the new subscription period and will not take effect on Customers with an existing subscription package. If a change of subscription package is desired before the expiry of the subscription period, Customers have to engage with Datamation Technology at least 2 months in advance to decide on the new subscription package that is available. A subscription quote of the new subscription package can be furnished to the Customer before the expiry of subscription. Customers need to make sure payment is made in full and in advance before the next subscription period starts to avoid any interruption of the use of EINV to submit invoices. LHDN latest regulations will be observed and applied according to the guidelines posted.
9. Duration
This agreement will be for an initial period of one (1) year and will automatically be renewed thereafter for subsequent one (1) year periods unless terminated by either party in accordance with the terms of this Agreement.
10. Termination
Either party may terminate this Agreement by giving notice to the other.
11. Applicable Law
This Agreement shall be governed by and construed in accordance with the laws of Malaysia.
12. General
12.1 In the event that any one or more of the provisions of this Agreement shall, for any reason, be held to be unenforceable in any respect under the laws of Malaysia, such unenforceability shall not affect any other provision of this Agreement, but this Agreement shall then be construed as if such unenforceable provision or provisions had never been contained herein.
12.2 Any waiver by either party of a breach or default by the other party shall not be construed as a waiver of any subsequent breach of the same or other provisions, nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or remedy it may have hereunder or in law operate as a waiver of any breach or default by the other party.
12.3 No party shall assign or transfer any of its rights, benefits or obligations herein without the prior written consent of the other.
12.4 This Agreement shall bind the parties hereto and their respective successors in title and permitted assigns.
12.5 The headings used in this Agreement are included for convenience of reference only and will not limit or otherwise affect the construction or interpretation of the Agreement